1. About these terms
These terms are an agreement between you (or the company you represent) and [Company legal name, e.g. HimoTech Global Pvt. Ltd.], [Registered office address], which operates Requesk. By creating an account or using Requesk, you agree to them.
If you sign a separate written agreement with us (for example, for an Enterprise plan), that agreement takes priority where it differs from these terms.
2. Your account
- You must give accurate details and keep your login credentials secure.
- You are responsible for everything done in your workspace, including by team members you invite.
- Tell us straight away if you think your account has been accessed without permission.
3. Free trial
Every new workspace starts with a 7-day free trial. No card is required. At the end of the trial, choose a paid plan to keep using Requesk. If you don’t, your workspace may be paused and its data deleted after a reasonable period.
4. Plans, fees and limits
- Plan prices are shown on requesk.com/#pricing and are billed monthly in advance in Indian Rupees, plus applicable taxes such as GST.
- Each plan includes a monthly click allowance. We notify you at 80% and 100% of your limit. Traffic is never cut off mid-project; you can upgrade instantly.
- You can upgrade, downgrade or cancel at any time. Changes take effect from the next billing period. Fees already paid are not refunded unless the law requires it.
- We may change prices with at least 30 days’ notice by email. The new price applies from your next billing period after the notice.
5. Acceptable use
You agree not to use Requesk to:
- Break any law, including data protection, privacy, anti-spam and consumer laws.
- Mislead respondents, collect data without a lawful basis, or route traffic you are not entitled to send.
- Upload malware, attack or overload the service, or try to get around its security or usage limits.
- Copy, resell or reverse-engineer the service, except where the law allows it.
6. Your data
You own the data you and your vendors put into Requesk, including respondent data. You give us permission to process it only to provide the service to you, as described in our Privacy policy and GDPR page.
You are responsible for having a lawful basis and any required consents for the respondent data you route through Requesk. You can export your data at any time while your account is active.
7. Our service
- We work to keep Requesk available and reliable, but we do not promise uninterrupted service unless agreed in a written Enterprise agreement.
- We may improve or change features over time. If we remove a significant feature you pay for, we will tell you in advance.
- Requesk works with third-party survey platforms and vendor systems. We are not responsible for those services.
8. Intellectual property
Requesk, its software, design and brand belong to us. These terms give you the right to use the service while your account is active; they do not transfer any ownership to you.
9. Confidentiality
Each of us will keep the other’s non-public business information confidential and use it only for the purpose of this agreement.
10. Suspension and termination
You can close your account at any time by emailing reach@requesk.com.
We may suspend or close an account if fees are unpaid, if these terms are seriously broken, or if needed to protect the service or other customers. Where reasonable, we will warn you first and give you a chance to fix the problem.
11. Disclaimers and liability
Requesk screens traffic to reduce fraud and duplicates, but no screening is perfect. The service is provided “as is”, and we do not guarantee that every fraudulent or duplicate respondent will be caught.
To the extent the law allows, neither of us is liable for indirect or consequential losses (such as lost profits), and our total liability under these terms is limited to the fees you paid us in the 12 months before the claim.
12. Governing law
These terms are governed by [Governing law, e.g. the laws of India]. Disputes will be handled by [Courts with jurisdiction, e.g. the courts of New Delhi, India].
13. Changes to these terms
If we change these terms in a significant way, we will update the date at the top of this page and email account owners at least 30 days before the change takes effect.